Please include the following information: First and last names, email address and phone number used to place the order, shipping address, shipping city, state, and zip code, Order Number, items to be returned, and quantity of items.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

You will receive a response between the hours of 10:00 a.m. and 7:00 p.m. Eastern Standard Time, Monday through Friday. Our return address will be happily provided to you. This is a simple and painless procedure.

Return the empty canister, along with the original order invoice and the confirmation number that was issued to you.

It is your responsibility to pay for return postage, and we strongly advise you to use tracking and confirmation numbers for ease of verification and efficiency. Note: For the refund to be processed, we must receive the canister within 60 days of the original purchase date.

As long as all bottles purchased are returned, we will refund your whole order, minus shipping fees. These standards were established to keep you happy while also guaranteeing that we may continue to supply a high-quality product to other satisfied customers for many years. Returning any Dinosaur Nutrition USA without following our guidelines will result in your transaction being deemed void.

Please allow enough time for delivery, quality control, and communication with credit card providers and banks while you wait for your refund after following the steps above.